🛠 Nature of Our Products
All products offered by DataSearch Maghreb GH are digital goods (such as software toolkits, scripts, frameworks, and guides). Once purchased and delivered, these items cannot be physically returned. To ensure fairness and transparency, we have established a clear refund policy tailored for digital products.
✅ Eligibility for Refunds
You may request a refund under the following circumstances:
- Technical Issues
- If the digital product you purchased is defective, corrupted, or unusable, and our support team is unable to resolve the issue within a reasonable timeframe.
- Duplicate Purchase
- If you accidentally made duplicate transactions for the same product.
- Non-Delivery
- If you completed payment but did not receive the download link or access credentials within the promised timeframe (and the issue persists after contacting support).
❌ Non-Refundable Cases
Refunds will not be issued in the following situations:
- Change of mind after purchase.
- Product incompatibility due to not meeting the system requirements listed on the product page.
- Customer’s lack of technical knowledge to use the product (all products include documentation and guides).
- Full or partial usage of the product, such as downloading and benefiting from the files.
⏱ Refund Request Window
- Refund requests must be submitted within 7 days of the purchase date.
- After this period, all sales are considered final.
💳 Refund Process
- Contact our support team with your order details.
- Provide a clear description of the issue and any supporting evidence (e.g., screenshots).
- Our team will review your request and respond within 3–5 business days.
- Approved refunds will be issued back to your original payment method within 7–10 business days, depending on your bank/payment provider.
🔐 Fair Usage & Protection
Since our products are digital and instantly accessible, we strictly monitor refund requests to prevent misuse. We reserve the right to decline refunds in cases of suspected fraud or abuse.
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